What should recognition communications effectively convey?

Recognition communications should effectively convey program policies, procedures, and objectives because these elements are crucial for ensuring that employees understand how the recognition program operates and what is expected of them. Communicating the policies and procedures helps create transparency around the recognition process, outlining criteria for recognition and the goals of the program. This clarity can enhance engagement by ensuring that employees know how they can achieve recognition and what behaviors or achievements are valued by the organization.

In contrast, other choices do not align with the primary aim of recognition communications. Focusing on market shares and business goals diverts attention from individual acknowledgment and can seem impersonal. Similarly, employee attendance records are more about performance tracking than recognition. Communicating the organizational structure, while relevant to understanding roles within the company, does not directly support the purpose of recognizing individual or team contributions. Overall, effective recognition communications should center on the aspects that promote understanding and participation in the recognition process.