Who is most often seen as the voice of the total rewards program?

The most appropriate choice for the voice of the total rewards program is often seen as managers. Managers play a pivotal role in communicating the total rewards strategy to their teams. They are directly involved in day-to-day operations, making them the front-line representatives who can articulate how total rewards policies impact employees’ roles and contributions.

Managers are in a unique position to translate higher-level corporate strategies into practical, relatable concepts for their team members. This communication necessitates an understanding of both the details of the total rewards program and the specific needs and concerns of employees. Moreover, they can provide customized feedback based on their direct interactions, which helps in making the rewards program more effective and aligned with employee expectations.

Additionally, while HR professionals may design and implement the total rewards structure, and executives might endorse and influence the direction of these programs, it is ultimately the managers who deliver the messages to employees. They help to foster an environment where employees feel informed and valued, creating a critical link between strategic intentions and team-level realities.